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FAQs
Does TombstoneCity sell direct?
Yes, we sell through distributors as well as direct to the customer.
Is there an order minimum?
Yes. The subtotal of all items on will need to be $250 or more (excluding applicable freight/shipping fees, credit card processing fees, etc.) to process your order.
How do I place an order?
E-mail a purchase order to info@tombstonecity.com. If you’re a first-time customer, please include credit references.
How do I establish an account?
E-mail your contact information (name, company, e-mail, phone number(s), billing/shipping address) along with credit references to info@tombstonecity.com.
What are my shipping options?
Most of our products must ship via truck freight
- We can pre-pay and add the freight charges to the invoice.
- You can specify a carrier and have the freight charges billed collect.
- You can specify a carrier and have the freight charges billed to a third party.
- If you do not specify a carrier we will prepay & add shipping/freight charges.
What forms of payment do you accept?
Check, wire transfer/ACH, e-check, credit card (MasterCard, Visa). Please note that there is a 4% credit card processing fee.
What is TombstoneCity’s return policy?
You can return a product in new condition if it has not been used and it is within 30 days of the purchase. All returns must be in their original, undamaged manufacturer packaging with all accessories. All returns will incur a 20% restocking fee. Special/custom orders cannot be canceled or refunded.
How quickly can my order ship?
Most orders for in-stock items ship the same day if the order is received by 11:00am EST.
Does TombstoneCity have CAD files online?
Yes, there are links to 2D PDF and 3D CAD files on all of our products listings as well as our CAD Library. If you cannot find a CAD file for a particular product please contact us by e-mail or call 631-385-9452.
Does TombstoneCity provide tombstones for showroom demonstrations?
Yes, please contact us by e-mail or call 631-385-9452 for more information.
What is the standard material used in TombstoneCity’s workholding equipment?
All of our stock tombstones, angle plates, and sub plates are made from FC300 cast iron. Our SVF vises are made from tool steel. Our soft jaws are made from a soft low-carbon steel.
Can you make workholding equipment from other materials?
Yes, we can use aluminum, steel, cast steel, and others. Contact us by e-mail or call 631-385-9452 for more information.
Does TombstoneCity build custom fixtures?
Yes, we can build custom fixtures in almost any size you require. Contact us by e-mail or call 631-385-9452 for more information.
Are your tombstones finished machined?
All stock tombstones are fully-finished machined with slotted mounting holes to fit almost all machine types.
Where do you ship from?
We ship from a warehouse in Brentwood, New York 11717.